Return and Refund Policy
At The Shop Swift, we prioritize customer satisfaction. If you are not happy with your purchase, you may request a return or refund under the following conditions:
Eligibility:
Items must be unused, in their original packaging, and returned within 7 days of delivery.
Certain items, like perishable goods and personalized products, are non-refundable.
Return shipping costs will be borne by the customer unless the item is defective or the wrong product is sent.
Process:
To initiate a return or refund, contact us at support@theshopswift.com with your order details.
Once the return is approved, we will provide you with the return address and further instructions.
After the returned item is received and inspected, the refund will be processed within 7–10 business days.
Non-Refundable Items:
Gift cards
Downloadable software products
Some health and personal care items
Late or Missing Refunds:
If you haven’t received a refund within the specified time, please first check with your bank.
If you still have issues, contact us at support@theshopswift.com for further assistance.